ECPs NEED MANAGEMENT TOO In many cases, it’s become the lab manager’s responsibility to educate eyecare professionals about how they should run their own businesses, particularly when it comes to warranties and returns.
FREE CARE IS NOT FREE When ECPs replace eyewear that’s under warranty, it costs everyone—the dispenser, the lab, and most importantly, the industry as a whole—here’s one lab’s answer for reducing returns.
LOOK FORWARD BY LOOKING UP To see beyond the present economy, you must establish a vision for your lab’s future and work toward it now. The sky is not falling, but rather, the sky is the limit.
